Staff Answer
Jan 24, 2022 - 05:01 PM
I am sorry to hear that you are having a problem with Pixie.
Please open a Support Ticket and we can gather some additional information from you to help troubleshoot the problem.
You can click the link on the right or email techsupport@tech4learning.com.
If you are able to see the menu in Pixie, it may be helpful to get a Pixie Session Log.
To retrieve the session log:
- Go to the Help menu on Windows or the Pixie menu on OS X and choose About Pixie
- Click the Open Session Log link in the about dialog
- Save a copy of the Pixie 4 Session Log.txt file to your desktop
Please open a Support Ticket and we can gather some additional information from you to help troubleshoot the problem.
You can click the link on the right or email techsupport@tech4learning.com.
If you are able to see the menu in Pixie, it may be helpful to get a Pixie Session Log.
To retrieve the session log:
- Go to the Help menu on Windows or the Pixie menu on OS X and choose About Pixie
- Click the Open Session Log link in the about dialog
- Save a copy of the Pixie 4 Session Log.txt file to your desktop
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