Staff Answer
Sep 25, 2020 - 08:19 AM
When you try to access the camera in Wixie, you may be prompted to allow permission. If they clicked Block or Don't Allow, then they may encounter this issue.
You can find some information on resolving issues with the Camera or Microphone here.
https://answers.tech4learning.com/149...
I would also make sure they are on a supported device or browser.
See the System requirements here -
https://static.wixie.com/system-requi...
You can check to see if your browser is supported here -
https://static.wixie.com/browser-check
Please open a technical support ticket by clicking the link on the right, or by emailing techsupport@tech4learning.com if you continue to have problems and we can gather some additional information regarding the issue.
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