Staff Answer
Mar 25, 2020 - 05:47 AM
I'm sorry to hear that some of your students are having an issue getting logged in to Wixie.
I'm not sure of the problem from the information provided, but here are a few things that you can try/check:
- Make sure students are logging in from your custom Wixie URL. They can also search for the school or district from the Wixie homepage.
- I would check to see that their device meets the system requirements. They will need to be using an iPad with iOS 11 or higher -
https://static.wixie.com/system-requi...
- If they are using a tablet, they might try using Safari or Chrome vs. the Wixie app.
- You can check if your browser is supported here -
https://static.wixie.com/browser-check
Please contact your Wixie Specialist or Technical Support if you need additional assistance.
I'm not sure of the problem from the information provided, but here are a few things that you can try/check:
- Make sure students are logging in from your custom Wixie URL. They can also search for the school or district from the Wixie homepage.
- I would check to see that their device meets the system requirements. They will need to be using an iPad with iOS 11 or higher -
https://static.wixie.com/system-requi...
- If they are using a tablet, they might try using Safari or Chrome vs. the Wixie app.
- You can check if your browser is supported here -
https://static.wixie.com/browser-check
Please contact your Wixie Specialist or Technical Support if you need additional assistance.
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