Staff Answer
Sep 13, 2019 - 12:53 PM
I am sorry to hear that you are having a problem with Pixie.
Unfortunately, I am not sure of the issue from the information provided.
Please open a technical support ticket by filling out the form on the right or by emailing techsupport@tech4learning.com and we can gather some additional information from you.
It may be useful to look at the Pixie Session Log after this has happened.
To retrive the log:
- Go to the Pixie menu on OS X, or the Help menu on Windows, and choose About Pixie
- Click the Open Session Log link in the About dialog
- Save a copy of the Pixie Session Log.txt file to your deskop and include with your support request.
Unfortunately, I am not sure of the issue from the information provided.
Please open a technical support ticket by filling out the form on the right or by emailing techsupport@tech4learning.com and we can gather some additional information from you.
It may be useful to look at the Pixie Session Log after this has happened.
To retrive the log:
- Go to the Pixie menu on OS X, or the Help menu on Windows, and choose About Pixie
- Click the Open Session Log link in the About dialog
- Save a copy of the Pixie Session Log.txt file to your deskop and include with your support request.
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