Pixie not seeing installed stickers

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achristoforatos

Pixie not seeing installed stickers

I an run pixie but the items in the root library under application support are not visible, such as stickers.

Status: Open Sep 12, 2019 - 05:33 AM

Pixie > Pixie 3

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Staff Answer

RandyM

Sep 12, 2019 - 05:50 AM

If the issue is related to your installation missing stickers, then you may want to download and re-install the application using the current installer for Pixie 3 from here.

If you are on Windows, and QuickTime is missing some components, then you may see this issue. Follow the steps in this answer if this is the case.

Please open a support ticket by clicking the link on the right and filling out the form or by emailing techsupport@tech4learning.com if you need additional assistance.

Note: We are no longer developing Pixie 3. I would recommend using Pixie 4 if you are using a new computer with a current operating system. You can find out more about Pixie 4 here: https://www.tech4learning.com/pixie/

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achristoforatos

on 9/12/2019 5:54:24 AM | Like (0) | Report

I have downloaded it from there. When going to stickers, I can click on the topic item, but no stickers appear. They are installed in the root Library as normal but are not visible. When using image blender as well, I get a message stating, "handshake_failure", when attempting to place an image from the library as well

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RandyM

on 9/12/2019 6:04:40 AM | Like (0) | Report

If you are using a content filter, then you may need to Whitelist the sites that Pixie is trying to access. See this article - http://answers.tech4learning.com/1864026/STICKERS-IN-FRAMES-ON-YOSEMITE-NOT-APPEARING

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achristoforatos

on 9/12/2019 6:06:21 AM | Like (0) | Report

If they are installed locally, do they still need to be white listed?

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RandyM

on 9/12/2019 6:09:17 AM | Like (0) | Report

Some stickers are stored online. To troubleshoot the problem I would try running Pixie where the computer is not on the network. Then, try adding a sticker to see if you get an error.

If you do see an error, and are on Windows, then the issue may be related to the QuickTime issue linked in my original answer.

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achristoforatos

on 9/12/2019 6:11:13 AM | Like (0) | Report

I'm on a mac. It shows fine on a machine running Lion. However on Mojave, the application launches, I can go to the stickers, choose a topic such as flags>europe, but then no flags appear. Same issue in the other topics. But I can see them in the Root Library folder in application support.

By

RandyM

on 9/12/2019 6:15:01 AM | Like (0) | Report

Unfortunately, Pixie 3 is not compatible with current versions of OS X.

See this answer -
http://answers.tech4learning.com/1830717/Pixie-3-in-Yosemite-is-not-displaying-all-the-stickers-correctly

If you upgrade to Pixie 4, the application will work as expected.

If you want to continue to use Pixie 3, then you will need to use older versions of OS X such as OS X 10.4 or 10.5.

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