Staff Answer
Nov 14, 2017 - 03:12 AM
This is not a common problem. Please open a support ticket by clicking the link on the right.
It might be helpful to look at the Pixie session log when reviewing your case. To retrieve the log:
- Follow the steps to open a template on a computer that shows this problem.
- Go to the Pixie menu and choose About Pixie
- Click the Open Session Log link in the About dialog
- Include a copy of your Session log with your support ticket.
If you have other computers on your site where Pixie is working correctly, please include a session log from those computers for comparison.
It might be helpful to look at the Pixie session log when reviewing your case. To retrieve the log:
- Follow the steps to open a template on a computer that shows this problem.
- Go to the Pixie menu and choose About Pixie
- Click the Open Session Log link in the About dialog
- Include a copy of your Session log with your support ticket.
If you have other computers on your site where Pixie is working correctly, please include a session log from those computers for comparison.
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