Staff Answer
Nov 08, 2017 - 03:19 AM
This is not a known issue and we have not had others reporting this issue.
It is possible the issue may be with some change in your network or content filter.
One thing to try and troubleshoot the issue - unplug your computer from the network or turn off the WiFi connection and then launch Pixie.
Please open a Support Ticket and we can gather some additional information from you.
It may also be helpful to get a Pixie Session Log after Pixie takes a long time to launch.
To retrieve the log:
- Launch Pixie
- Go to the Pixie menu on Mac or go to the Help menu on Windows and choose About Pixie
- Click the Open Session Log link in the About dialog
- Copy the Pixie Session Log txt file to your desktop
It is possible the issue may be with some change in your network or content filter.
One thing to try and troubleshoot the issue - unplug your computer from the network or turn off the WiFi connection and then launch Pixie.
Please open a Support Ticket and we can gather some additional information from you.
It may also be helpful to get a Pixie Session Log after Pixie takes a long time to launch.
To retrieve the log:
- Launch Pixie
- Go to the Pixie menu on Mac or go to the Help menu on Windows and choose About Pixie
- Click the Open Session Log link in the About dialog
- Copy the Pixie Session Log txt file to your desktop
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