Is Pixie 4.05 compatible with Mac OS 10.12 - Sierra?

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dorynj

Is Pixie 4.05 compatible with Mac OS 10.12 - Sierra?

We will be upgrading all our school computers to Mac OS 10.12 (Sierra). Will Pixie 4.05 be compatible with the operating system?

Status: Open Jun 22, 2017 - 02:21 AM

Pixie > Pixie 4

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RandyM

Jun 22, 2017 - 06:29 AM

Pixie 4 is compatible with OS X 10.12. However, we currently do not recommend upgrading to that version of OS X due to an issue that prevents Pixie from printing on computers running OS X 10.12.4 or higher. We are currently looking into that issue, but I am not sure when we will have a fix in place.

The workaround for that issue is to export your Pixie project as images or a PDF and then print the exported files.

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RandyM

on 9/29/2017 4:21:24 AM | Like (0) | Report

Our testing indicates that the printing issue reported by Pixie, Frames, and Share users under OS X 10.12 is resolved in OS X 10.13. Updating to OS X 10.13 (High Sierra) should resolve the printing issue.

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jordan

on 10/9/2017 2:51:01 AM | Like (0) | Report

This is unacceptable! One of my schools purchased this in August and was NOT given the information about it not working with the latest OS 10.12. We are unable to upgrade to 10.13 (High Sierra) at this time. We are not going to downgrade the OS either. This needs to be fixed!

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RandyM

on 10/9/2017 4:55:51 AM | Like (0) | Report

Unfortunately, this is an issue that was introduced with OS X 10.12.4. This issue has been resolved in OS X 10.13. We do not plan on updating Pixie or Frames since the issue can be resolved by updating to the newest version of OS X.

If you are unable to upgrade your version of OS X, then you can export the Pixie file as an image or PDF and then print the exported file.

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jordan

on 10/9/2017 5:49:41 AM | Like (0) | Report

How can a company sell a product that they all ready have known has an issue with the current OSX and get away with it? The whole reason why we purchased the Pixie 4 was so that it would work with 10.12 (all the versions) and now it has issues. How can a company get away with that?

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kristi

on 2/27/2018 5:14:12 AM | Like (0) | Report

We are unable to update 10 10.13 either. Same problem.... not happy

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RandyM

on 2/27/2018 7:48:48 AM | Like (0) | Report

If you are unable to upgrade your version of OS X, then you can export the Pixie file as an image or PDF and then print the exported file.

I understand this is extra steps, but this is the only workaround that I have for versions of OS X that do not print - OS X 10.12.4, OS X 10.12.5, OS X 10.12.6.

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