Staff Answer
Nov 04, 2016 - 04:09 AM
Please open a technical support ticket and we can gather some additional information.
When you submit your ticket, it may be useful to look at your session log.
To retrieve the log, go to the Help menu in Pixie and choose About Pixie.
Click the Open Session Log link in the About dialog.
This will open the Session log in your default text editor.
Save a copy of your session log and submit it with your Help Desk Ticket.
When you submit your ticket, it may be useful to look at your session log.
To retrieve the log, go to the Help menu in Pixie and choose About Pixie.
Click the Open Session Log link in the About dialog.
This will open the Session log in your default text editor.
Save a copy of your session log and submit it with your Help Desk Ticket.
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