Staff Answer
Feb 20, 2015 - 01:02 PM
Upgrading the software should not affect the contents of the Library folder.
If you used an MSI installer to intall the application, be sure to also install the Tech4Learning Shared Resources MSI.
It is also possible that you had previously configured a Proxy Server and those settings were not carried over. You can find the application Proxy settings in the Preferences panel.
If neither of these suggestions works, then please open a support ticket by clicking the link to "Submit a support ticket" or you can send an email to techsupport@tech4learning.com.
If you used an MSI installer to intall the application, be sure to also install the Tech4Learning Shared Resources MSI.
It is also possible that you had previously configured a Proxy Server and those settings were not carried over. You can find the application Proxy settings in the Preferences panel.
If neither of these suggestions works, then please open a support ticket by clicking the link to "Submit a support ticket" or you can send an email to techsupport@tech4learning.com.
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