Sep 12, 2019 - 09:50 AM
If the issue is related to your installation missing stickers, then you may want to download and re-install the application using the current installer for Pixie 3 from here.
If you are on Windows, and QuickTime is missing some components, then you may see this issue. Follow the steps in this answer if this is the case.
Please open a support ticket by clicking the link on the right and filling out the form or by emailing firstname.lastname@example.org if you need additional assistance.
Note: We are no longer developing Pixie 3. I would recommend using Pixie 4 if you are using a new computer with a current operating system. You can find out more about Pixie 4 here: https://www.tech4learning.com/pixie/