Nov 14, 2017 - 08:12 AM
It might be helpful to look at the Pixie session log when reviewing your case. To retrieve the log:
- Follow the steps to open a template on a computer that shows this problem.
- Go to the Pixie menu and choose About Pixie
- Click the Open Session Log link in the About dialog
- Include a copy of your Session log with your support ticket.
If you have other computers on your site where Pixie is working correctly, please include a session log from those computers for comparison.